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HealthLink is committed to answering your questions as efficiently and accurately as possible. The following guidelines will help you receive the best possible service.

For general information about the HealthLink networks:
HealthLink Customer Service
Hours: 8:00 a.m. to 5:00 p.m. business days (CST)
Toll Free 800-624-2356
Recorded messages after 5:00 p.m. (CST)
HealthLink Grievance & Appeals
1831 Chestnut Street
St. Louis, MO 63103
P.O. Box 411424
St. Louis, MO 63141
To verify benefit coverage for healthservices or patient eligibility:
Please contact the health plan benefitadministrator listed on the enrollee ID card.
For certification of hospitalizationsand outpatient procedures:
HealthLink Utilization Management
Hours: 8:00 a.m. to 5:00 p.m. (CST)
Open Business Days
Toll Free 877-284-0102 Recorded messages after 5:00 p.m. (CST) Fax: 800-510-2162
For physician information about programs, contracts, administrative services and credentialing; locate your Provider Experience Consultant.

*UniCare Life & Health Insurance Company (UniCare) and HealthLink, Inc. (HealthLink) are both separately incorporated and capitalized subsidiaries. Certain N. Illinois and Texas providers are contracted directly with UniCare. Through "affiliate" terms outlined in the UniCare contract, providers are considered HealthLink participating providers allowing health care access to HealthLink members.

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