For general information about the HealthLink networks: | HealthLink Customer Service Hours: 8:00 a.m. to 5:00 p.m. business days (CST) | Toll Free 800-624-2356 Recorded messages after 5:00 p.m. (CST) | | HealthLink | Grievance & Appeals | 1831 Chestnut Street St. Louis, MO 63103 | P.O. Box 411424 St. Louis, MO 63141 | | To verify benefit coverage for healthservices or patient eligibility: | Please contact the health plan benefitadministrator listed on the enrollee ID card. | | For certification of hospitalizationsand outpatient procedures: | HealthLink Utilization Management Hours: 8:00 a.m. to 5:00 p.m. (CST) Open Business Days | Toll Free 877-284-0102 Recorded messages after 5:00 p.m. (CST) Fax: 800-510-2162 | | *UniCare Life & Health Insurance Company (UniCare) and HealthLink, Inc. (HealthLink) are both separately incorporated and capitalized subsidiaries. Certain N. Illinois and Texas providers are contracted directly with UniCare. Through "affiliate" terms outlined in the UniCare contract, providers are considered HealthLink participating providers allowing health care access to HealthLink members. |